Shipping & Delivery
1. discreet packaging
At Velvet Fluxe, your privacy is our utmost priority. All orders are shipped in plain, discreet exterior packaging with no mention of "lingerie" or "Velvet Fluxe" on the outer label. The sender name will appear as "VF Logistics" to ensure total confidentiality from your doorstep to your hands.Â
2. shipping destinations & times
We proudly offer worldwide shipping. All orders are processed within 1-3 business days. Once your order is dispatched, you will receive a tracking number via email.
Destination
United State
Europe / UK
Canada / Australia
Rest of the World
Estimated Delivery Time
7 - 12 Business Days
8 - 14 Business Days
10 -15 Business Days
12 - 20 Business Days
Note: Delivery times are estimates and may vary slightly due to customs clearance or local carrier delays.
3. shipping rates
- Standard Shipping: $6.90 (Flat rate for orders under $79).
- Free Shipping: We offer Complimentary Standard Shipping on all orders over $79 USD (Free shipping applies to post-discount totals over $79).
4. order tracking
Onc your order is on its way, you will receive a shipping confirmation email containing your tracking number and a link to our tracking portal. You can also track your package directly on our [Track Order] page.
5. customs, duties & taxes
- Not Collected at Checkout: Please be aware that import duties, taxes, and customs fees are NOT included in the item price or shipping cost.
- Customer Responsibility: These charges are determined by your local customs office and are the customer's responsibility.
6. Lost or Damaged Packages
In the unlikely event that your package is lost in transit or arrives damaged, please contact our Client Service team at info@velvetfluxe.com within 48 hours of the scheduled delivery date. We will work swiftly to resolve the issue for you.